Customer Login

Customer Portal

Agent Login

AVO | FG Connect

eCare Login

Health Portal

Call Me

Interested in our Product? We will call back.

+ 91

Customer Service

service parameter icon

Service Parameters and Turnaround Times

Process / Service Parameters Promised Turnaround Times Actual Turnaround Times(Average of past six months, Oct 2018 –March 2019)
Processing of Proposal and Communication of decisions 15 Days 2.3 Days
Processing Cancellations & Refunds 7 Days 4.51 Days
Post Policy issue service requests concerning mistakes, endorsements, any Non-Claim related service requests. 7 Days 1.20 Days
Acknowledgement of Complaint 3 Days Same day
Resolution of Complaint 15 Days 3.7 Days
Conducting of Survey post reporting of Claim 1 working Day 1 working Day
Timeline for Claim settlement/Rejection post receipt of all documents and Survey Report 7 Days for Motor
15 Days for Health
3 Days for Motor OD
8 Days for Health
Cashless Claims (Health) - Post receipt of all documents
  • Initial Authorization
  • Discharge Approval
3 hours 2 hours